Katee Dias 26 Nov 2018 02:34pm

The pros and cons of agile working

It has long been the case that the Big Four have offered flexible working for their employees

Caption: Agile working has long been embraced by many businesses

 A few months ago, things went a bit further when PwC launched a new scheme allowing some of their recruits to choose their hours of work. This was done in response to research that suggested that flexible working hours and a good work-life balance were key priorities when choosing a job.

Agile working has long been embraced by many businesses, both in the accountancy sector and elsewhere. It can take many forms, including earlier or later start and finish times, working remotely, consolidated hours (usually where the hours worked over five days are condensed into four longer days), term-time only work and/or working over the weekends rather than just during the traditional working week. Truly agile working is allowing employees total empowerment to choose when and where they work. However, usually an employer will place at least some limits and conditions on the arrangement, for example, insisting on core working hours and restricting the number of days spent away from the office.

There are many pros to agile working, such as helping to attract and retain top talent, boosting work morale (a happier workforce usually means a more efficient one) and reducing absenteeism. It can also have environmental benefits and even lower an employer’s overheads, particularly if hot-desking is embraced.

However, there can be downsides. With teams not being physically present together, there could arguably be less opportunity for collaboration and on-the-job training could potentially suffer. There will also be practical hurdles to overcome, for example, how to prioritise competing requests from employees, for example where one is juggling childcare constraints and the other is simply not a “morning person”.

Whether you support it or not, it is important to remember that someone who has been employed for at least 26 weeks will usually have a statutory right to request flexible working. Such a request should be handled reasonably and usually a decision must be made within three months. It should only be refused on limited grounds, such as where the request would have a detrimental effect on the employer’s ability to meet customer demand, where there is an inability to reorganise work among existing staff or recruit additional staff or when it would have a detrimental impact on quality or performance.

From an employment law perspective, agile working throws up lots of other legal considerations too. To name just a few:

• Discrimination – If a request is made and it is linked to the employee’s childcare arrangements or caring responsibilities, the employee’s own disability or their religious observances, there could be potential discrimination allegations if their request is refused. Such requests should therefore be handled with care.

• Health and Safety – An employer has a duty to protect the health and safety of its employees regardless of whether the employee is working in the employer’s offices or off-site. Employers may want to ensure that they include appropriate contractual provisions allowing, for example, a home visit so that a health and safety risk assessment can be carried out.

• Employee Monitoring – With employees coming and going at different times and working remotely, employers may wish to increase the surveillance of their employees. However, such monitoring should only be carried out where there are legitimate reasons and it is proportionate. Sometimes the employee’s consent may be needed too. Further, excessive monitoring could lead to allegations that the implied duty of trust and confidence between employer and employee has been destroyed, leading to constructive dismissal claims.

• Data Protection – By having employees working off-site, there may arguably be an increased risk to data security. This can often be addressed by having a comprehensive policy on the data protection standards that you expect the employee to follow.

To conclude, given the minefield that could be agile working, employers would benefit from:

1. Implementing a clear policy so that their employees fully understand their rights and the limits on any flexible working regime offered by the employer;

2. Ensuring that they deal with any requests fairly and in an non-discriminatory manner and, where appropriate, in accordance with the statutory process;

3. Thinking through the practical consequences, such as ensuring adequate insurance cover and appropriate handbook policies (such as a monitoring policy, data protection policy and health and safety policy) are in place; and

4. Continuing to monitor and react to the changes in culture and employee expectations as time goes on.

Katee Dias is a senior associate in the employment team at Goodman Derrick LLP, the London law firm.